Radha Singh

CX Transformation/Digital Strategy & Transformation/ Hyper Automation/Capability & Strategy/BlackBelt LSS

Role: VP Digital Customer Experience at EXL
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

OtherView LinkedIn profile

About Radha Singh

Implementing New age Digital solutions, Data Analytics, and Process Excellence…

Experience

VP Digital Customer Experience
EXL
May 2025 — Present

Education

Delhi University
B.Sc.(Ind Chem)
2002 — 2005
IMT (Ghaziabad)
Master of Business Administration (M.B.A.)
2009 — 2010

Skills

Sla
Process Management
Human Resources
Continuous Improvement
Management
Vendor Management
Training
Change Management
Requirements Analysis
Quality Management
Project Management
Quality Assurance
Bpo
Business Process Improvement
Service Delivery
Business Analysis
Service-Level Agreements (Sla)
Transition Management
Process Improvement
Mis
Employee Engagement
Banking
Risk Management
Team Management
Business Process Re-Engineering
Analysis
Outsourcing
Business Process Mapping
Six Sigma
Quality Auditing
Performance Management
Crm
Operations Management
Lean Manufacturing
Recruiting

Contact information

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Work email
•••••@exlservice.com
Personal email
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Current company

EXL

59K employees · New York, NY, United States

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.

exlservice.com

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About Radha Singh

Experience

VP Digital Customer Experience

Education

Delhi University

IMT (Ghaziabad)

Skills

Find verified contacts for anyone on LinkedIn