N Radha Akshara

Experience

1. Analyst (Data Management & Salesforce Cpq)

   eClerx

   Feb 2021 — Present · Coimbatore, IN

   Collected, analyzed, and interpreted client requirements to design tailored Salesforce.com solutions, enhancing customer relationship management processes.2. Created, configured, and managed Salesforce standard objects such as Accounts, Contacts, Leads, Cases, and Reports, ensuring data integrity and process efficiency.3. Designed, maintained, and optimized CPQ (Configure, Price, Quote) solutions in Salesforce, guaranteeing secure access control and user-specific permissions.4. Collaborated closely with onshore US teams to implement updates and enhancements in Salesforce CPQ, Sales Cloud, and Service Cloud environments.5. Prepared and presented regular weekly, monthly, and quarterly reports using Microsoft Office Suite tools (Excel, Word, PowerPoint) for management review and strategic planning.6. Managed seamless and efficient client communication through voice calls and email correspondence, maintaining strong client relationships and high satisfaction levels.7. Led initiatives to drive continuous process improvements in testing and quality assurance operations, improving accuracy, reducing errors, and enhancing operational workflows.8. Provided mentorship and leadership to cross-functional team members, ensuring adherence to quality standards and project timelines.9. Actively participated in CRM system enhancements, workflow automation, and performance reporting to support business growth and client success.

Education

• Kumaraguru college of Technology

  Bachelor of Technology

  2014 — 2018