Heigrujam Radanswami Singh

About Heigrujam Radanswami Singh

I\'m a business school graduate with hands-on experience in Customer service, Sales, and Administrative tasks. Having worked closely with both domestic and international clients to understand their needs, offer the right solutions, and build lasting relationships. I’ve also provided real-time support and business services, helping improve day-to-day operations and ensuring a smooth customer experience.With a solid understanding of business principles and a practical, can-do mindset, I’ve consistently helped teams stay organized, meet targets, and deliver quality service. I’m confident in my ability to contribute effectively and support the growth and success of any team I join.Skills: Hands-on experience with: CRM tools such as Freshdesk, Zendesk, Slack, MS Teams, WhatsApp Business, Meta (Facebook, Instagram), Zoom, Google Meet, Asana, QuickReply AI, Gmail, Calendly,Analytics and Reporting: Ms Excel, Ms Outlook, Ms Word, Ms PowerPoint, Google Sheets, Google Analytics, Google Drive, Tableau, and ChatGPT. Along with E-commerce platforms like Shopify, EasyEcom, Shiprocket, Pickrr, NimbusPost, and Razorpay. Accomplished sales and customer service professional with 8+ years of diverse experience in e-commerce, insurance, investment broking, loans, telecom, logistics, and customer support. Skilled in navigating dynamic environments, leading large teams, and delivering exceptional results for international clients. Proven expertise in handling real-time customer support, managing complex inquiries, and ensuring seamless resolution processes.

Experience

1. Customer Success Specialist

   Kurtains

   Jul 2025 — Present · Dubai, AE

   Handling Entire Customer Journey. Ensured a smooth and valuable customer experience by managing onboarding, support, and retention across multiple communication platforms. With strong technical expertise, I troubleshoot issues efficiently and guide customers in using products effectively. Perform regular audits to maintain data accuracy and service quality. In my role, I use CRM tools to track customer interactions, monitor performance, and ensure no customer need is overlooked. Helped customers achieve their goals while strengthening long-term relationships-

Education

• Indian Institute of Management, Calcutta

  Online General Management Course, Business Administration and Management, General

• University of Madras

  Bachelor of Business Administration - BBA

  2011 — 2014

• St Joseph's College Of Arts and Sciences

  Bachelor of Business Administration - BBA

• United College Manipur

  +2, General Studies

• St Joseph's College Of Arts and Sciences

  Bachelor of Business Administration - BBA

  2011 — 2014

• Internshala Trainings

  Internship & Job preparation Certification Course , Internship and Job Preparation

• Kaziranga English Academy, Guwahati Assam.

  10th Standard, General Studies