Rad Kluz Certrr

Business Partner @Comensura

Luton, GB

Delivery of all elements of the Comensura solutions, ensuring SLA/KPIs and contractual obligations aremet/exceeded as well as ensuring positive satisfaction levels from customers and suppliers.• Identify the shortfall/risk to relevant stakeholders when the supply chain fails to supply and explorealternate solutions, flagging potential KPI failures.• Train, coach and work with Business advisors to support them to provide the best possible solutionsand service to our customers.• Manage effective relationships with the customer conducting regular client review meetings and health checks.• Provide advice and guidance regarding ongoing tactical direction including input to workforce planning, demographic analysis, usage patterns, supplier and fulfilment analysis• Driving and delivering best service and value for the customer. Understanding and establishing ways to continually improve customer satisfaction.• To be pro-active in our approach with our customers, understanding their business challenges and how we can support them.• An expert in your sector, using date analysis to provide insight for your customers on contractperformance and improvements, building credibility.• Share knowledge appropriately with your customers in relation to legislation, market changes andchallenges demonstrating the ability to always providing the best from our technology and services.• Responsible for managing customer debt and escalating where necessary.• Provide our customers with benchmarking information as required.• Resolve and support your customers through the audit process, resolving any potential issues andrestrictions quickly and efficiently.• A point of escalation for any priority or escalated matters