Rachit Mahana
Building Makerstage | Ex-Zomato, Lenskart
- Role
- Operations Lead (Scale Growth Specialist) at Makerstage
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Rachit Mahana
Dynamic and performance-driven Operations Leader with over 10 years of experience across retail and e-commerce, known for consistently driving revenue, streamlining processes, and elevating customer experience. From managing 15+ high-performing Lenskart stores to leading 250+ team members at Zomato, I’ve built my career on operational excellence, team development, and customer-first strategies. Expertise in multi-unit retail operations, P&L management, and data-driven decision-making Proven record of boosting store engagement by 20%, enhancing NPS by 10%, and achieving 15%+ growth in sales conversion Adept at leading cross-functional teams, optimizing inventory, reducing shrinkage, and embedding SOPs Skilled in tools like Power BI, Redash, CRM systems, and Supply Chain Management software Passionate about transforming businesses through operational strategy, customer insight, and team empowermentI thrive in high-growth, fast-paced environments and am now looking to leverage my experience in a senior operations, retail strategy, or customer experience leadership role with a forward-thinking organization.Let’s connect if you’re building something great and need someone to make the engine run smoother, faster, and better.
Experience
Operations Lead (Scale Growth Specialist)
Sep 2025 — Present · San Francisco, CA, US
Education
Guru Gobind Singh Indraprastha University
Master of Business Administration - MBA, Business Administration, Management and Operations
Tecnia Institute Of Advanced Studies
Master of Business Administration (M.B.A.), Marketing
2012 — 2014
Dr Ambedkar Institute of Hotel Management & Catering Technology
Bachelor of Science (BSc), Hospitality Administration/Management
2008 — 2011
Skills
- Data Analysis
- Microsoft Excel
- Internet Marketing
- Hospitality Industry
- Content Management
- Business Development
- Online Marketing
- Customer Service
- Project Management
- SEO
- Smo
- Microsoft Office
- Sales
- Marketing Strategy
- International Sales
- Website Development
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