Rachita Merugumala

Administrative Fellow @CalOptima

Orange County, CA, US

Team Leadership and Complex Project Management:•Managing the system-wide CRM Salesforce integration project, improving operational efficiency for over employees by overseeing timelines, budgets, RAID logs, and stakeholder communication•Led the design and implementation of department-wide standardized training processes for grievance and appeals department, enhancing new hire performance and onboarding efficiency for 100+ employees •Overseeing administrative fellowship recruitment and developing a comprehensive guidebook to ensure successful training executionCross-Departmental Contributions/Project Management:•Leading Stars workgroup plan to enhance ratings through inter-departmental collaboration, focusing on quality improvement initiatives•Promoting mission-driven culture through community impact projects, including collaborative clinic days with UCI Health, aimed at improving quality ratings for specialized populations•Supported cross-departmental collaboration to drive organizational objective of enhancing member-centered careStrategic Collaboration & Development:•Collaborated with executives and admin personnel to enhance oversight of member/patient care plans•Leading change management efforts during the integration of new CRM system, including training, communication, and support, with a focus of reducing user resistance by 25%•Designed, developed and implemented Health Network improvement initiatives to collate efforts for increased member satisfaction

Naveen Jindal School of Management, UT Dallas

Master's degree

Naveen Jindal School of Management, UT Dallas

Healthcare Management