Rachita M.
Customer Experience | Customer Care | CRM | Sales Planning | Sales Strategy | Demand Planning | Business Analytics | Sales | Sales Operations
- Role
- Head - Customer Support at Renault
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rachita M.
Senior Leader in strategy and business transformation across verticals. Proven in aligning data-driven insights with execution to drive growth, performance excellence, and enterprise impact- Problem solver, strategic and performance-driven professional with skills in developing strategies and leading change management- Building Customer Centric Organizations: Aligning strategy, culture, processes, and technology around a deep understanding of customer needs and value creation- Performance Management: Designed and deployed KPI targets, review cadence, and executive dashboards, enabling data-driven decisions and sustained performance improvement- Demand Forecasting & Planning: Led end-to-end demand forecasting and planning by integrating industry outlooks, competitor benchmarking, market insights, and segment simulations. Drove pricing, promotion, incentive, and order/inventory strategies to expand market penetration and maximize sales performance- Concept-to-execution driver: Leveraging perspective of setting records in new business establishment, revenue growth, process enhancement & initiatives that produce dynamic business results; helmed strategic level leadership in delivery of targeted improvements- An impressive communicator with honed interpersonal, team building, training, and analytical skills
Experience
Head - Customer Support
May 2022 — Present · Gurugram, IN
Education
Amity University
PGDM, Marketing
2002 — 2004
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