Rachit Kohli

Industrial Placement @Holiday Inn

Nottingham, GB

Acted as Duty Manager, leading the team during shifts, handling escalated guest complaints, and being fully responsible for hotel operations. • Recognised for personalised customer service, especially with repeat guests, IHG members, and VIPs.• Experienced in Opera PMS, handling and managing reservations, and check-ins/outs. • Represented the Front Desk in a successful brand audit, ensuring compliance with IHG brand standards.• Supported maintenance operations, coordinating minor repairs and reporting technical issues to ensure smooth hotel functioning.• Trained and certified as a Level 3 First Aider, responding to medical situations with professionalism and care.• Trained Fire Marshal, responsible for conducting fire drills and ensuring team readiness in emergencies.• Maintained high guest satisfaction by providing exceptional service and resolving issues effectively.