Rachhit Kapurr

Consultant @HCLTech

Noida, IN

Operational Excellence & Contract ManagementManaged a $250M portfolio, ensuring compliance with SLAs, KPIs, and financial targets.Led a team of 30+ professionals across billing, service requests, and project management.Oversaw contract governance, revenue assurance, cost control, and risk management.Negotiated vendor contracts and managed third-party spend for telecom services.Financial & Revenue AssurancePerformed financial forecasting, variance analysis, and annual budgeting to optimize P&L.Identified and resolved revenue leakages while improving margins through cost optimization.Managed sales and risk registers, ensuring proper documentation of financial impact.Project & Stakeholder ManagementSpearheaded project implementations, ensuring timely delivery within SLAs.Engaged with customers and senior stakeholders through structured review meetings.Collaborated with cross-functional teams, including legal and service management, to execute service requests.Billing, Invoicing & Process ImprovementLed transition of billing processes and optimized billing accuracy to reduce errors.Managed end-to-end contract billing, from invoicing to dispute resolution.Developed financial models, dashboards, and governance reports for performance tracking.Leadership & TrainingMentored team members, preparing them for contract management roles.Transitioned multiple global contracts, providing operational support and training.