Rachel Harris
Manager, Customer Experience at Allbirds
- Role
- Manager - Customer Experience at Allbirds
- Location
- Bend, OR, US
- LinkedIn followers
- 500 followers
About Rachel Harris
Hard-working, driven and enthusiastic individual. Very organized and detail oriented…
Experience
Manager - Customer Experience
Sep 2019 — Present · San Francisco, CA, US
Manage a team of 10+ reports individually; support management of 25+ person customer experience team- Lead brand communications - brand messaging, knowledge library, FAQ, Voice of the Customer, and social communications- Manage social customer experience across all social platforms- Reporting and data analytics, to drive successful CX programs that generate revenue and increase customer LTV- Coach and develop direct reports to deliver on core performance metrics, including contacts per hour, sales conversion and CSAT- Onboarding and management of AI tool to scale support coverage across all channels- Oversee fraud platform
Education
University of Oregon
Bachelor of Arts, Political Science
2007 — 2011
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