Rachel Volpe

About Rachel Volpe

Results-driven operations professional with eight years of progressive experience in strategic project, sales operations, project management, analytics, and process improvement for customer success. A solutions-oriented leader committed to optimizing sales processes, enhancing efficiency, and driving revenue growth. Demonstrated expertise in Salesforce administration, sales enablement, and cross-functional collaboration, coupled with a proven track record of maximizing customer value and exceeding expectations. Skilled in creating and fostering relationships with executive c-suite and senior management to promote enduring customer-for-life relationships. Proven customer delivery and account management expertise, including successful integration of complex software solutions for large healthcare systems. A detail-oriented problem solver with excellent communication skills, poised to leverage a unique blend of sales operations and customer success experience to contribute to organizational success in a challenging role.

Experience

1. Strategic Account Executive

   Premier Inc.

   Jul 2022 — Present · Charlotte, NC, US

   Strategic account leader managing complex partnerships with top U.S. health systems, driving growth, renewals, and measurable ROI. Proven success in executive engagement, contract negotiations, and customer retention—achieving a 95.4% renewal rate and managing $11.7M+ in retention revenue. Skilled in aligning healthcare organizations\' financial and clinical goals with tailored solutions, optimizing value at a 6.2:1 ROI. Experienced in leveraging Salesforce for business development, presenting data-driven insights, and collaborating cross-functionally to enhance product adoption and operational efficiency. Passionate about driving healthcare innovation and performance improvement.

Education

• University of New Haven

  Master’s Degree

• Western Connecticut State University

  Bachelor of Science