Rachel Ullman
Engagement Delivery Senior Manager @Salesforce
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WORK HISTORY
Engagement Delivery Senior Manager @Salesforce
Toronto, ON, CA
EDUCATION
Wilfrid Laurier University
Bachelor of Business Administration - BBA, Honours in Business, Marketing Concentration
SKILLS
ABOUT RACHEL ULLMAN
Transforming enterprise businesses through strategic Salesforce implementations and exceptional team leadership.As an Engagement Delivery Senior Manager at Salesforce, I orchestrate complex, large-scale implementations that drive measurable business outcomes for enterprise clients. My unique blend of business analysis, project management, agile methodologies (Certified Scrum Master), 9 Salesforce certifications, and solution architecture expertise ensures seamless delivery from strategy to go-live.Areas of Expertise- Strategic Leadership: Guiding cross-functional teams through multi-million dollar transformations that deliver measurable business value- Technical Acumen: Bridging business and technical teams to enable scalable solutions, troubleshoot complexities, and drive collaborative decision-making- AI & Platform Expertise: Leveraging Agentforce Specialist knowledge and generative AI tools to enhance project delivery, optimize client processes, and drive innovation- Team Excellence: Building and leading high-performing teams with consistently strong client and internal satisfaction scores- Client Partnership: Acting as a trusted advisor, managing stakeholder expectations, and ensuring seamless communication throughout complex implementations.I\'m passionate about empowering organizations to unlock their full potential through technology and building teams that thrive under pressure while delivering exceptional results.
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