Rachel Theriot
Global Service Commercial & Portfolio Leader
- Role
- Director, Customer Experience & Insights at Illumina
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Rachel Theriot
Global Commercial & Service Portfolio Leader with 20+ years in medical technology across finance, sales operations, field support, product management, portfolio governance, and global commercial excellence. 16-year BD-MMS veteran with hands-on foundation in service contracts, compensation strategy, and NPI service planning before leading $500M+ software, hardware, and service portfolios within $2B+ business units. Deep expertise in lifecycle monetization, pricing governance, installed base strategy, and cross-functional execution to drive profitable growth. Integrates customer experience analytics (NPS/OSAT) with revenue and margin performance to strengthen service commercialization discipline.
Experience
Director, Customer Experience & Insights
Aug 2024 — Present · San Diego, CA, US
Education
MiniMBA
Mini MBA, Management
MiniMBA
Mini MBA, Marketing
MiniMBA
Mini MBA, Brand Management
Tulane University
Bachelor of Science, Computer Engineering
StratX ExL
Strategic Marketing Simulation, Marketing Strategy
University of San Diego
MBA, New Venture Management (Entrepreneurship) & International Business
Skills
- Software Development
- Software Project Management
- Crm
- Iso 13485
- Dmaic
- Pmo
- Quality Management
- Pmp
- Leadership
- Project Planning
- Process Engineering
- Business Analysis
- Software Documentation
- Sdlc
- Project Management
- Project Delivery
- Cross-Functional Team Leadership
- Iso 14971
- Quality System
- V&V
- Requirements Analysis
- Validation
- Integration
- Process Simulation
- Business Strategy
- Product Development
- Quality Assurance
- Agile Methodologies
- Training
- Sharepoint
- Testing
- Management
- Engineering Management
- Visio
- Marketing
- Risk Management
- Design Control
- Program Management
- Six Sigma
- Product Launch
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