Rachel T Lapworth

About Rachel T Lapworth

I am a training and development professional with more than 15 years experience building strong management teams who consistently increase productivity, sales, and customer service metrics in a range of settings. I have also led associate development efforts, assessing individuals and delivering training to create teams who execute at a high level, supporting morale improvement and revenue growth, while fostering a culture of cross-functional teamwork, career growth, and superior service.Highlights include: — At HomeSense, Braintree: Turning around an underperforming store; Observing staff and operations and developing an action plan to improve employee placements and workflows— At HomeGoods, Downtown Boston: During the 2020 racial justice protests, built an inclusive store-wide culture with high morale among a diverse staff — Posted strong sales numbers in an underperforming district; Highest regional year-over-year increase in sales and customer service metrics — At Bed Bath & Beyond: Overhauled procedures for placing college season pre-orders, optimizing workflows and increasing sales revenues, with policies that were adopted nation-wide

Experience

1. Director of People and Culture

   Keith Construction Inc

   Oct 2022 — Present · Canton, MA, US

Education

• Wheelock College

  Bachelor of Science (B.S.), Elementary Education Focus in Humanities/Literature

  1997 — 2001

Skills

• Behavioral Interviewing
• Merchandising
• New Hire Orientations
• Loss Prevention
• Job Applications
• Microsoft Office
• Sales
• Profit
• Store Management
• Retail Sales
• Inventory Management
• Inventory Control
• Time Management
• Cashiering
• Visual Merchandising
• Program Development
• Employee Training
• Customer Service
• Retail
• Customer Satisfaction
• Human Resources