Rachel Stringer

About Rachel Stringer

I help organizations deliver complex enterprise technology projects on time, on budget, and at scale—while driving measurable revenue growth and exceptional client satisfaction.With 15+ years’ experience leading diverse portfolios, I combine strategic vision with hands-on execution to accelerate time-to-value, streamline operations, and build high-performing teams.I thrive at the intersection of strategy and execution—aligning customer goals with operational excellence to improve client satisfaction and create scalable processes that support long-term growth. Whether managing a multi-million-dollar portfolio or launching a new implementation framework, my focus remains the same: deliver with precision, transparency, and a consultative approach that earns trust at every level.My leadership style is grounded in collaboration, accountability, and empowerment. I’m passionate about developing talent, fostering cross-functional alignment, and creating solutions that remove friction for both customers and internal teams.Core strengths: SaaS Implementation & Delivery | Professional Services Strategy & Operations | Client Relationship Management | Team Leadership & Talent Development | Risk Mitigation | Process ImprovementCertifications: PMP®, Certified ScrumMaster®, Scrum Fundamentals Certified, ITIL® FoundationEducation: MBA – Georgia State University; BBA – University of GeorgiaIf you’re seeking a leader who can translate big-picture goals into actionable results, bridge the gap between business and technology, and deliver exceptional client outcomes, let’s connect.

Experience

1. Director of Professional Services

   First Advantage

   Jan 2023 — Present

   Lead Professional Services strategy & SaaS implementation delivery across multiple regulated industry verticals-Executive Sponsor for all enterprise implementations; partner with Sales to scope, propose, and close multi-million-dollar deals-Introduced monetized onboarding model → 8% YoY time-to-revenue reduction-Manage 14-member team (plus subordinate leader & team of 5), scaling capacity via partner-enabled delivery models-Oversaw post-acquisition migration of 24 clients, protecting $6M ARR-Directed GTM integration strategy during Sterling Check Corp. acquisition to align commercial functions & ensure seamless client experience.

Education

• The University of Georgia

  Bachelor of Business Administration - BBA, Business Administration and Management, General

• Georgia State University - J. Mack Robinson College of Business

  Master of Business Administration (MBA), Human Resources Management and Services

  2013 — 2014