Rachel Seeders

About Rachel Seeders

I’m a customer success professional with more than 20 years of experience building strong client relationships, driving customer retention, and helping organizations realize measurable value from technology solutions. Over the past several years, I’ve focused on supporting healthcare organizations in adopting and maximizing digital health and healthcare technology platforms. My work centers on guiding clients through onboarding, strengthening adoption strategies, and partnering with stakeholders to ensure long-term success and measurable outcomes. I have managed portfolios ranging from 20 to over 200 healthcare organizations, consistently delivering high retention rates, improving platform engagement, and identifying opportunities for account expansion. I regularly lead executive-level strategic business reviews, analyze customer health data, and collaborate cross-functionally with sales, product, and support teams to strengthen the overall customer experience. Throughout my career, I’ve been known for building trusted partnerships with clients, solving complex operational challenges, and helping organizations fully leverage the technology solutions they invest in. Core Strengths Customer Lifecycle Management Strategic Account Management Product Adoption & Customer Engagement Customer Health Analytics & Insights Cross-Functional Collaboration CRM Management Expansion & Upsell Opportunities Stakeholder Engagement Cross-Functional Collaboration Career Highlights Managed portfolios of 110+ healthcare organizations, maintaining 98% client retention through proactive engagement and strategic partnership. Achieved 100% client retention and 22% quarterly account growth through value-driven customer success strategies. Reduced onboarding timelines by 31% while increasing customer activation rates by 27%. Increased platform utilization by 40% through targeted adoption strategies and client enablement initiatives. Generated $350K in expansion and upsell opportunities by identifying growth opportunities across client portfolios

Experience

1. Gut Health Specialist

   Redefined-Wellness

   Nov 2024 — Present

   Educate clients on gut health, nutrition, and lifestyle habits that support digestive wellness and overall health. Assess client health concerns and provide personalized wellness recommendations, including dietary adjustments and supplement guidance. Track client progress, provide ongoing support, and collaborate with team members to improve wellness outcomes and client satisfaction.

Education

• Santa Barbara City College

  Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies

  2002 — 2005

• University of Hawaii at Manoa

  Bachelor of Arts (BA), Cultural Anthropology and Spanish

  2006 — 2008

• The University of Arizona Global Campus

  Master's degree, Psychology

  2011 — 2013

Skills

• Academic Advising
• Great People Skills
• Training
• Working with Children
• Student Financial Aid
• Autism
• Autism Spectrum Disorders
• Staff Development
• English Teaching
• Empathy
• Cultural Anthropology
• Communication
• Team Building
• Self-Driven
• Leadership
• Education
• Higher Education
• Adult Education
• Microsoft Office
• Sales
• Student Affairs
• Group Work
• Public Speaking
• Student Counseling
• Cultural Diversity
• Customer Service
• Child Health
• Student Recruiting
• Conflict Resolution
• Early Childhood Education
• Child Development
• E-Learning
• Applied Behavior Analysis
• Cultural Awareness
• Teaching English as a Foreign Language
• Individualization
• Psychology
• Leadership Development
• Intercultural Communication