Rachel Reed

About Rachel Reed

I’m Rachel Reed, a results-driven project and operations leader with expertise in enabling businesses through idea generation and process innovation. I have leveraged extensive hands-on experience in training employees, managing resources and workflows, coordinating live events/sessions, and designing well-sequenced processes to ensure successful program execution and exceed corporate expectations. Through a rich academic and professional background in Mass Communications and Business Operations, I have garnered a compelling and ever-evolving knowledge base in defining, modifying, and implementing Project Management methodologies, processes, standards, and best practices. As an operations and systems enthusiast, I have created optimized systems and managed workflows to help my clients achieve their strategic goals by fostering cross-functional collaboration and providing exceptional customer service. Some of my key career highlights thus far: Independently curated and provided exemplary support for clients, to facilitate intentional and impactful in-person events and live training sessions. Spearheaded consulting project to evaluate a B2B client’s cultural engagement, using online platforms to design client interaction tools and collect qualitative data Successfully project managed 70+ client accounts from 2021, ensuring seamless communication, timely delivery, and effective resource allocation, resulting in increased client retention. Manage membership club subscriptions for more than 500+ members while overseeing team performance to optimize skills and enhance productivity. Maintain social media accounts for a local marketing firm with multi-six figure marketing firm by planning monthly content calendars, designing graphics for company and clients, creating hashtag sets based on research, and producing monthly analytic reports. Manage client communication, allocating resources, and completing milestones to achieve on-time and under-budget project implementation. When I’m not working, you can find me volunteering in the community and finding opportunities to serve others. Over the past several years, I have completed missionary work in Guayaquil, Ecuador, and Philadelphia, Pennsylvania.

Experience

1. Operations Coordinator

   Perfeqta

   Apr 2022 — Present · US

   In my current role as the Operations Coordinator, I oversee external and internal operations, serving as the focal point for SOP creation and process improvement, client onboarding and management, project management for client accounts, team building and culture enhancement, and ensuring cross-collaboration amongst departments. My major contributions in this role thus far include: Streamlined client onboarding process by efficiently creating contracts and managing invoices,and enrolling organization in client-specific vendor programs resulting in improved client satisfaction and faster project initiation and payment. Successfully project managed 70+ client accounts from 2021, ensuring seamless communication, timely delivery, and effective resource allocation, resulting in increased client retention. Supported in the coordination and facilitation of live training sessions for clients, showcasing strong coordination and event planning skills while enhancing the client’s experience with our organization. Collaborated with HR to assist in running payroll for a team of 10+ independent contractors, answering inquiries, resolving issues, and demonstrating reliability and commitment to maintaining smooth internal operations. Supported in the orchestration engaging team building events, including quarterly retreats and the initiation of monthly town halls, to foster a strong sense of camaraderie and unity among team members. Facilitated seamless communication between departments, enabling the smooth execution of projects via implementation of customized onboarding systems and initiatives while maintaining a customer-centric focus.

Education

• University of North Carolina at Greensboro

  Bachelor’s Degree, Mass Communication/Media Studies

  2015 — 2019

• The Manchester Metropolitan University

  Bachelor's degree, Information and Communications

  2018 — 2018