Rachel Prawdzik

About Rachel Prawdzik

I am happiest when helping others make their lives easier.Intrigued with each unique quality of a person & organization, I am fortunate to work for Service Express, who places a high emphasis on providing customized data center service agreements.In my role, I strive to educate our IT customers & partners on ways they can achieve MORE & spend LESS by working with Service Express for all of their infrastructure needs such as post-warranty hardware maintenance, managed services, cloud solutions, hardware sales and more.With a 98% customer retention rate & people-powered approach, I am confident we can provide the highest level of service, savings and flexibility in the data center.

Experience

1. Customer Growth Strategist

   Service Express

   Mar 2022 — Present · Grand Rapids, MI, US

   Drive customer expansion, retention, and long-term value by developing and executing growth strategies across existing customer accountsPartner cross-functionally with sales, customer success, and marketing teams to identify opportunities aligned to customer needs and business objectivesAnalyze customer data, usage trends, and engagement signals to inform targeted upsell, cross-sell, and retention initiativesSupport revenue objectives by aligning growth programs to the customer lifecycle and account strategiesContribute to an improved customer experience and increased lifetime value through strategic planning and performance measurement

Education

• Davenport University

  Master of Business Administration (M.B.A.), Strategic Management

  2011 — 2013

• Davenport University

  Bachelor's Degree, Business Administration and Management, General

  2007 — 2011

Skills

• Business Development
• Email Marketing
• Management
• Team Building
• Pamper Parties
• Social Media
• Alchemy
• Advertising
• Poka Yoke
• Marketing
• Customer Satisfaction
• Radio Promotions
• Account Management
• Marketing Communications
• Facebook
• Cold Calling
• Sales Process
• Event Planning
• Social Networking
• Event Management
• Social Media Marketing
• Alcoholic Beverages
• Customer Relationship Management (Crm)
• Customer Service
• Leather Jackets
• Public Relations
• Jack Henry
• Leadership
• Time Management
• Nuclear Proliferation
• Promotions
• Microsoft Office
• Sales