Rachel Ostrander
Senior Director, Runner Experience at Brooks Running
- Role
- Senior Director, Runner Experience at Brooks Running
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Rachel Ostrander
Strategic, human‑centered leader with experience building high‑performing teams and scalable systems that drive consumer trust and sustainable growth. As Senior Director of Runner Experience at Brooks, I lead customer experience strategy and service operations, partnering cross‑functionally to translate insight into impact.I bring a collaborative, practical approach to leadership, with a focus on aligning people, process, and purpose to deliver meaningful outcomes.
Experience
Senior Director, Runner Experience
Feb 2024 — Present · Seattle, WA, US
Education
Edmonds College
General Education; Business
Skills
- Training
- Customer Satisfaction
- Recruiting
- Sales
- Contact Centers
- Human Resources
- Process Improvement
- Analysis
- Call Center
- Strategic Planning
- Team Leadership
- Program Management
- Call Centers
- Performance Management
- Employee Training
- Business Analysis
- Customer Experience
- Customer Service
- Sales Management
- Access
- Project Management
- Leadership
- Team Building
- Management
- Coaching
- Retail
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