Rachel M.
Design Operations Manager @ Capital One | PMP, CSM, Change Practitioner
- Role
- Design Operations Manager at Capital One
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Rachel M.
I have 15+ years experience in multi-faceted roles in various industries, from operating…
Experience
Design Operations Manager
Apr 2022 — Present
Create, implement and scale solutions to improve Operational Excellence within the Bank & Premium UX Design organization- Implement data-driven strategies to increase employee engagement and improve access to necessary designer tools- Design, own and optimize a dynamic database for the Bank & Premium UX Design org- Collaborate with design leads and cross-functional partners to form and integrate teams, paying careful attention to team culture, engagement and health
Education
Emerson College
Bachelor's degree, Radio and Television
2001 — 2005
Skills
- Research
- Microsoft Office
- Customer Service
- Public Speaking
- Management
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
- Project Management
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