Rachel Baker
Account Manager at Anthony Travel - Liberty University Athletics
- Role
- Account Manager at Anthony Travel
- Location
- Lynchburg, VA, US
- LinkedIn followers
- 500 followers
About Rachel Baker
Skilled event & travel specialist, with experience in plus events and reservations across the hospitality and athletics industries. In the last 5 years of professional work experience, I have had the pleasure of coordinating events & travel for multiple departments across Liberty University and the greater Lynchburg Community. I have worked in software\'s such as Sabre, TrippleSeat, 25 Live, Outlook, and Tharstern to manage projects and deadlines effectively. I am knowledgeable in booking and executing events for new clients generating of venue for each event as well as managing travel for 20 NCAA teams. From this experience, I have demonstrated a proven ability to adapt to various work environments with a positive attitude. I am able to build intentional relationships with diverse people groups, despite stressful and fast paced atmospheres.
Experience
Account Manager
Feb 2024 — Present · Lynchburg, VA, US
Oversee end-to-end travel logistics for 20 NCAA teams and administrative staff, from initial research through final invoice reconciliation, supporting the full scope of Liberty Athletics’ travel needs- Coordinate with hotel sales teams to research, negotiate, and secure optimal accommodations for team travel and recruiting visits- Leverage Sabre platform to book, modify, and cancel air travel for coaches, administrators, and teams- Arrange 20+ group flights each semester with major airlines including American, Delta, United, and Southwest- Provide critical after-hours support for urgent bookings and itinerary troubleshooting, ensuring seamless travel under tight deadlines- Strategically track and apply unused airline ticket credits, saving the Athletics department over annually- Manage client expectations by delivering timely updates and resolving booking issues, maintaining a high level of service and responsiveness- Build and maintain strong relationships with teams and staff through consistent communication, personalized service, and problem-solving support.
Education
County College of Morris
Associate of Arts and Sciences - AAS, Hospitality Administration/Management
2016 — 2017
Liberty University
Bachelor of Business Administration - BBA, Communications
2018 — 2020
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