Rachel Dedomenico

Client Manager @Highmark Blue Cross Blue Shield Of Western New York

Buffalo, NY, US

Responsible for managing a book of business and the business relationship as a strategic consultant for existing accounts directly or through intermediaries. Responsible for renewing accounts and selling new products and services to existing accounts as appropriate.ESSENTIAL RESPONSIBILITIES:Review new products, services, capabilities, and technologies with the client. Manage relationships at senior levels with clients, consultants and brokers/producers by creating valued business partnerships, demonstrating business acumen and cultivating an active network.Develop appropriate sales solutions giving consideration to increased competition and the changing political environment.Develop, implement and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross-selling. Conduct routine service calls and function as the primary Group contact for strategic planning and consultation.Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated services issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.Complete and maintain sales projections, finalize rates and benefit adjustments and prepare reports and documents for renewal and sales presentations.Participate in product development and prepare business programs (i.e. territory specific action plans and strategy for closing sales) and long term strategy for specific account needs. Lead internal partners (Clinical, Analytics, etc.) in delivering client strategy.

University of Evansville

Bachelor of Science - BS, Marketing

Bishop Luers

High School Diploma, General education

University of Evansville

Bachelor of Science, Finance and Economics/Marketing