Rachel Creasy Mack

About Rachel Creasy Mack

Hello! I\'m a staffing executive based in Cleveland, OH and currently serve my organization as as talent acquisition strategist, automation enthusiast, and technology and AI advocate. I have hands-on experience in every role in our business - literally. Serving over 12 years with Staffing Solutions Enterprises, working my way from the ground up to become President of our firm, has given me a 360-degree view of the talent acquisition process and what it takes to deliver flexible, high-impact staffing solutions. We work with organizations across Cleveland, Akron, Canton, and Pittsburgh for contract staffing and support clients nationally for direct hire recruitment. If you’re looking for a partner who “gets it”—from frontline urgency to boardroom expectations—I’d love to connect.My approach is both strategic and deeply human. Whether I’m partnered to help a $50M manufacturer find the right engineering lead, a $1M company searching for their first HR Practitioner, or rolling out AI-driven automation to improve candidate experience, I lead with curiosity, execution excellence, and empathy. I’ve implemented applicant tracking systems, designed client and candidate feedback loops (like NPS), and led tech transformation initiatives that increased efficiency and improved satisfaction across the board. My team and I specialize in tailored HR and recruitment solutions to assist an extensive roster of clients and a variety of on-demand talent acquisition strategies. My oversight of recruiting & service delivery for Staffing Solutions Enterprises’ staffing, direct hire, and RPO divisions has helped lead SSE to continuously improve client, candidate, and staff experiences, providing each of our customers with the partnerships they need to curate transformational career opportunities. I also lead an Executive Women’s HR Network of 400+ members and serve on the HR Leadership Group Board—because I believe in the power of community, especially for women driving change in talent and HR.Key Projects: Tech stack reviews, ATS Implementation, Virtual Recruiter/AI Agent incorporation, Search and Match recruitment technology, AI Solutions Council Lead, Recruitment Intake Meeting formalization and standardization, Proven process champion, EOS implementation, Company Acquisition

Experience

1. President

   Staffing Solutions Enterprises

   Apr 2024 — Present · Cleveland, OH, US

   Staffing Solutions Enterprises (SSE) is a women-owned business matching top talent to great workplaces since 1974. Headquartered in Independence, Ohio, SSE provides customized talent acquisition solutions to organizations across Northeast Ohio, Pittsburgh and beyond.In 2024, SSE expanded its services into the Pittsburgh market through the acquisition of BV Staffing, a well-established recruiting firm known for its local expertise and strong client relationships. BV Staffing now operates as a division of SSE, broadening our reach and further enhancing our ability to connect top talent with great workplaces in both Northeast Ohio and Pittsburgh.As corporate leaders of both SSE and BV Staffing, we oversee operations and strategic growth, delivering exceptional value to clients and employees across both regions and beyond.Our success is guided by our three uniques:1. Depth and breadth of experience2. Customized, flexible, and creative recruitment solutions3. We partner with transparency

Education

• Cleveland State University

  Master of Labor Relations and Human Resources, HR

  2004 — 2005

• Marietta College

  BA, Political Science, Business Management

  2000 — 2004

Skills

• Training
• Hiring
• Business Process Improvement
• Management
• Employee Management
• Interviewing
• Talent Acquisition
• Customer Experience
• Employee Training
• Strategic Planning
• Employee Relations
• Temporary Placement
• Project Management
• Human Resources
• Recruiting
• Sourcing
• Public Speaking
• Interviews
• Long-Term Customer Relationships
• Leadership
• Employee Engagement
• Applicant Tracking Systems
• Full-Life Cycle Recruiting
• Onboarding