Rachelle Malat

About Rachelle Malat

I\'m an operations professional who leads with empathy, strategy, and a deep commitment to…

Experience

1. Sr Project Manager Program Manager Client Implementation Manager - Implementation (New Business)

   CDK Global

   Aug 2018 — Present

   PROGRAM MANAGEMENT: •Works collaboratively and effectively across Implementation and Cross-Organizational Leadership, and 3rd party Consultants/Vendors and Customers, fostering and nurturing increased alignment and communication in support of large-scale product delivery success. •Bridges the gap between strategy and execution, responsible for overseeing successful planning and execution of programs and associated projects that positively impact the company\'s innovation, production, and revenue goals. •Fosters cross-functional relationships, influencing all stakeholders and removing obstacles to drive results. •Identifies unrealized opportunities to improve the efficiency and productivity of the project management role to better serve the company and clients. •Develops and implements repeatable processes, leading to successful, platform deployments and positive customer experiences. •Manages teams through long, complex program implementations, providing feedback, problem solving and mentorship. Lead large group discussions to answer questions and remedy complaints. •Maintain and drive the program roadmap, and work with the client to engage and prioritize the efforts of stakeholders and delivery teams. PROJECT MANAGEMENT: •Manages enterprise-level post-sale implementation projects with over $3.6 million in revenue. •Solution driven, inspiring customer success, and resulting in positive NPS scores. •Anticipates bottlenecks, provide escalation management, and balances the customer and/or business needs versus project/program constraints. •Effective contract change management, adeptly navigating SOW changes. •New Product Implementation, welcoming new challenges for delivering successful installs of new products, both pilots and general release. •Achieves win-win solutions for all stakeholders by defining the scope, impact, resources, and outcomes of the project, maintaining deliverables, providing contingency planning and risk mitigation as needed.

Skills

• Negotiation
• Public Speaking
• Sales Management
• Time Management
• Adaptive Leadership
• Social Media
• Customer Service
• Institutional Research
• Management
• Budget Monitoring
• Human Capital
• Business Development
• Microsoft Outlook
• Sms
• Lean Thinking
• Project Management
• Operations Management
• Microsoft Excel
• Microsoft Office
• Higher Education Accreditation
• Canvas
• Technology
• Higher Education Administration
• Communication
• Non-Profits
• Project Planning
• Event Planning
• Quantitative Research
• Organizational Leadership
• Strategic Planning
• Community Outreach
• Associate Development
• Event Management
• Outlook
• Team Building
• Institutional Effectiveness
• Fundraising
• Marketing
• Os X
• Program Management