Rachelle Gardner

About Rachelle Gardner

Mission-driven technology and cybersecurity leader with deep experience delivering secure…

Experience

1. Senior Program Manager

   Microsoft

   Nov 2019 — Present · Reston, VA, US

   Established objectives and key results for the Applied AI team, creating clarity using metrics driven insights like cut lines and resource mappings to capture realistic timelines and expected outputs for leadership 88% of goals were met on time replacing ambiguous and difficult to measure goals in previous semesters.• Defined dependencies in an ambiguous environment, discovering responsible stakeholders and holding them accountable to ensure successful product outcomes.• Hand-picked to assess teams and provide feedback to senior leaders in a politically charged environment, tactfully creating open lines of communication, and unblocking new streams of revenue.• Recommended and subsequently built a Change Review Board and designed the process to approve changes to systems to align with security remediation techniques upheld by the USG, ensuring consistency, oversight, and accountability reporting out to the Corporate Vice President• Revamped the Incident Management Program providing a better user experience for internal customers, decreasing the number of tickets filed, and decreased the amount of time a ticket was open. In one two-week period, I identified outdated or duplicate records and drove resolution to a total of 1803 tickets, streamlining the workflow and allowing the engineers to focus on the most important tasks.

Education

• The George Washington University

  Bachelor's Degree, Computer Science and Criminal Justice

  2001 — 2005

• The George Washington University

  Master's Degree, High Tech Crime Investigations

  2005 — 2008