Rachel Thompson
Customer Experience Strategy Leader
- Role
- Km Governance Senior Manager at Delta Air Lines
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Rachel Thompson
Passionate strategist with an analytical mindset and outside-of-the-box problem-solving. Hands-on experience throughout the customer journey across industry-leading brands. Specialized in managing complex project roadmaps, designing brand-building tests, orchestrating comprehensive campaigns, and identifying subsequent data trends. Always ready to work independently or on a team and respected for flexibility and willingness to jump into a variety kinds of tasks. Practiced communication and negotiation skills across the business spectrum.
Experience
Km Governance Senior Manager
Mar 2023 — Present · Atlanta, GA, US
Lead a strategy team of merit and scale team members, focused on the UX optimization and content governance of Delta\'s Knowledge Management platform. Responsible for Delta\'s first frontline-facing Generative AI solution and content organization refreshes that improve specialist experience and drive faster customer solutions.
Education
Ithaca College
Bachelor of Science (B.S.)
Beijing Foreign Studies University
Chinese Studies/ Contemporary Issues
School for International Training: Durban, South Africa
Social and Political Transformation
Skills
- Teaching
- Physics
- Programming
- Data Analysis
- Critical Thinking
- Mathematical Modeling
- Research
- Laser Physics
- Technical Presentations
- Report Writing
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