Rachel Kooyman
Senior Manager, Loyalty Marketing @BWH Hotels
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WORK HISTORY
Senior Manager, Loyalty Marketing @BWH Hotels
Ottawa, ON, CA
Oversee recognition program for over 2400 hotels across North America and lead Loyalty operations teamDevelop training curriculum for over 2400 independent hotels regarding Best Western RewardsDevelop communications to properties regarding promotions, messaging, Rewards, trainingDevelop incentive program to motivate properties to more successfully enroll guests in Rewards programRepresent Loyalty team across multiple corporate departments and present regular updates on the programProvides guidance and direction on projects to effectively reach company KPIs
EDUCATION
Fanshawe College
Travel and Tourism
Forest Heights Collegiate Institute
OSSD - High School Diploma
ABOUT RACHEL KOOYMAN
A results oriented hotelier specializing in hotel operations and project management with a passion for revenue management, team leadership and digital marketing.
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