Rachel Golden Palmer

About Rachel Golden Palmer

Customer Success and Training professional with 10+ years of experience designing and delivering scalable learning programs that drive platform adoption and customer success. Expertise in curriculum development, on-demand learning, live training delivery, CRM enablement, and stakeholder engagement across global organizations. Proven track record of increasing adoption, improving user readiness, and translating complex technology into practical training programs that empower internal teams and external customers.My passion lies in building strong relationships across all levels, from field sales teams to executives, and leveraging my expertise in project management, change management, and stakeholder engagement to drive success. I\'m a certified Change Practitioner (PROSCI).As I continue to grow in my career, I\'m reminded of the power of human connection and the impact we can have on others. As Maya Angelou so eloquently put it,\"I\'ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.\" I strive to create environments where collaboration, customer-facing skills, and teamwork thrive, and where everyone feels valued and empowered.

Experience

1. Senior Business Program Manager, Data Analytics, Transform, & Ai

   Intel

   Jul 2023 — Present · Phoenix, AZ, US

Education

• Arizona State University

  Master of Business Administration - MBA

• University of Washington

  Bachelor’s Degree