Rachele Watson

About Rachele Watson

Specialties: Recruiting and Human Resources, Marketing, Operations Management, Project Management, Business Development, Customer Service.

Experience

1. Clinic Operations Manager

   Porterfield Family Chiropractic Pc

   Jun 2022 — Present · Valparaiso, IN, US

   As Clinic Operations Manager, I oversee the daily operations, systems, and growth initiatives of a busy, multi-provider chiropractic and wellness clinic. I work closely with the clinic owner and providers to ensure efficient workflows, exceptional patient experience, and sustainable business growth—while leading, training, and supporting a high-performing clinical team.Key Responsibilities & Impact:Direct day-to-day clinic operations, ensuring smooth front-desk, clinical, and therapy workflows in a high-volume environmentDevelop, implement, and maintain Standard Operating Procedures (SOPs), checklists, and compliance systems to improve accuracy, efficiency, and consistencyLead staff onboarding, training, cross-training, performance reviews, and ongoing professional developmentManage scheduling systems, patient flow, and internal audits to support patient retention and care plan adherenceOversee financial and administrative functions including deposits, payment platforms, insurance workflows, and vendor coordinationPartner with providers on treatment plan execution, patient education processes, and care pathway organizationCoordinate marketing initiatives, referral campaigns, community outreach events, and internal promotions aligned with clinic growth goalsServe as a central liaison between providers, staff, patients, vendors, and marketing partnersSupport clinic expansion initiatives through operational planning, staff readiness, and systems optimizationCore Strengths:Clinic Operations • Team Leadership • Workflow Design • SOP Development • Staff Training & Retention • Patient Experience • Chiropractic Practice Management • Marketing & Referral Campaigns • Process Improvement • Multi-Tasking in High-Volume Settings

Education

• Ivy Tech Community College

  Associate of Arts and Sciences (A.A.S.), Health/Health Care Administration/Management/

  2012 — 2015

• Business School

  AS, Business Management

  2000 — 2001

• Calumet High School

  Diploma, High School Education

  1986 — 1991

Skills

• Recruiting
• Outlook
• Microsoft Office
• Sales
• Cold Calling
• Applicant Tracking Systems
• Interviews
• Leadership Development
• New Hire Orientations
• Customer Service
• Organizational Development
• Retail
• Direct Marketing
• Inventory Management
• Public Speaking
• Coaching
• Event Management
• Employee Relations
• Strategic Planning
• Business Development
• Social Networking
• Onboarding
• Social Media Marketing
• Team Building
• Management
• Microsoft Excel
• Powerpoint
• New Business Development
• Marketing Communications
• Facebook
• Microsoft Word
• Resume Writing
• Human Resources
• Data Entry
• Public Relations
• Business Strategy
• Time Management
• Marketing
• Talent Acquisition
• Social Media