Rachele G.

About Rachele G.

As a dedicated and experienced Team Leader at Yardi Systems, I have cultivated a strong foundation in leadership, team building, and communication/Emotional Intelligence over the past 4 years. My background spans leadership, auditing, data analysis, and asset management, blending technical expertise with managerial acumen.Leading a team of more than 150 employees, I ensure efficient operations and a collaborative environment. I have also taken on the responsibility of head trainer, guiding six trainers while continuing to lead my personal team effectively.Key Skills:• Leadership: Expertise in leading large teams and managing diverse responsibilities.• Communication: Clear and effective communication of complex information.• Team Building: Creation of cohesive, motivated, high-performing teams.Major Achievements:• Led 150+ employees, fostering collaboration and a positive culture.• Head trainer for six trainers, enhancing team capability.• Facilitated $3B+ in relief funding payouts, supporting community stability.• Developed team members for career advancement.• Mentored leaders, maximizing organizational effectiveness.• Smooth onboarding for new team members, ensuring rapid integration.Professional Background:• Case Supervisor: Managed team processing homeowner mortgage relief applications.• Quality Auditor: Conducted audits of high-dollar medical claims.• Data Analyst: Scrubbed and analyzed large datasets using Excel.• IB Analyst/Asset Manager: Managed accurate install bases for renewals.• Corporate Claim Supervisor: Implementation - tested claim processing systems; managed claims team.• Claim Resolution Professional: Analyzed and adjusted claims and payments.• Network Management Specialist: Managed medical provider contracts.• Customer Service Specialist: Handled high-volume calls with high satisfaction.Education:Information Technology - Computer Securities concentrationProfessional Interests:• Emotional Intelligence (EI)• Leadership Development• Communication• Coaching and Mentoring• Team Building• Training• Change Management• Strategic Planning• Innovation and Creativity• Microsoft ExcelPassions/Values:• People-centric leadership• Integrity, ethical practices• Trustworthiness• Collaboration, accountability• Transparency, empowerment• Continuous improvementBeyond work, I enjoy crafting, self-care, reading, gardening, exploring new restaurants, volunteering, and traveling. Committed to ongoing growth, I aim to advance to a senior leadership role, contributing further to team and people development.

Experience

1. Team Leader

   Yardi

   Jul 2023 — Present

   Leads a team of 4 employees, communicating goals, mentoring, and training to develop skills and evaluate performance.• Supervises team members to meet deliverables, resolve escalated client issues, and ensure training and career needs are met.• Oversees client support, resolves issues, and manages projects, including complex product implementations and conversion services.• Develops and leverages client relationships to identify needs, address industry issues, and gather feedback.• Implements corporate initiatives and policies, encouraging process improvements and monitoring performance for continuous improvement.

Education

• Strayer University

  Bachelor of Science (BS)

• Strayer University

  A.A. Information Technology - Securities