Rachel McCaffrey Didonato

Senior Account Manager @Park & Battery

Oakland, CA, US

Fosters client relationships with enterprise accounts by conducting weekly project update meetings, monthly billing recaps, maintaining scope status documents and invoice trackers- Initiates new projects internally and externally, leading client kick off calls, drafting and presenting written briefs to creative teams and communicates project plans to all stakeholders- Serves as primary point of contact to estimate and launch new projects on $50k creative production retainer- Identifies ways to grow client accounts, collaborating with the Account Director and VP of Growth to develop proposals and pitch plans- Trains new hires on the Client Services team on internal and client-owned programs and processes, and mentors them through their first high priority projects- Facilitated execution of omnichannel event creative in the bio/pharmaceutical space, including 3rd party vendor sourcing, earning the agency $150k recognized revenue in one month - Managed clients through pilot program development with a limited timeline and budget, resulting in award-winning campaign that was shortlisted at Cannes Lions for Creative B2B campaign

Fashion Institute of Technology

Visual Presentation & Exhibition Design, Certificate in Computer Essentials for Graphic Design

Syracuse University

Bachelor of Science, Marketing, Retail Management, Sociology