Rachel Nicholas
Healthcare Operations & Business Development Leader 17+ years leading healthcare operations, strategic growth, and financial acumen across SNF, Joint Commission facilities, and specialty care clinics
- Role
- Director of Admissions and Business Development at Ensign Services
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Rachel Nicholas
Healthcare is ultimately about people. After more than 17 years in healthcare…
Experience
Director of Admissions and Business Development
Feb 2025 — Present · Dallas-Fort Worth, TX, US
2025–Present•Increased access to skilled nursing and rehabilitation services by 30% in 2 months through targeted outreach and streamlined referrals.•Achieved record census of 184 patients in 60 days by expanding referral networks and digitizing intake workflows.•Converted administrative functions from paper to digital, improving productivity and cutting audit turnaround by 24 hours.•Maintains profitable Medicare/Medicaid payer mix while managing HIM transactions and authorizations.•Designed referral collateral for hospitals, clinics, assisted living, and community events to strengthen market presence.SKILLSSkillsHealthcare Ops: Admissions & Patient Access; Referral Management; Census Growth; Market Development; PDPM Optimization (NTA Hunter); Payer Mix Strategy; Utilization Mgmt & Authorizations; Revenue Cycle & Denial Mgmt; HIM Coordination; Compliance & & Process: KPI Dashboards; Reporting & Analysis; Process Improvement; Risk Assessment; Change ManagementTechnology: Epic (super user); PointClickCare; CarePort; WellSky; Availity; ChatGPT; CRM system proficiency; Smartsheet; Notion; Microsoft 365; Google Workspace; Asana; Jira; HubSpot; CanvaLeadership: Team Building; Training & Development; Employee Engagement; Vendor Management; Contracting; Negotiations; Community Outreach
Education
Louisiana State University-Alexandria
English
Ashworth College
Medical Billing and Coding
Bishop State Community College
Biology, General
2006 — 2007
Skills
- Problem Solving
- Quote Preparation
- Commercial Leasing
- Microsoft Excel
- Writing
- Time & Attendance
- Healthcare
- Communication
- Text Editing
- Electronic Medical Record (Emr)
- Healthcare Management
- Public Relations
- Interviewing
- Medical Terminology
- Hospitals
- Medicine
- Auto Sale
- Management
- Microsoft Word
- Team Leadership
- Strategic Planning
- Surgery
- Microsoft Office
- Project Management
- Research
- Business Process Improvement
- Customer Service
- Reporting & Analysis
- Clinical Research
- Online Advertising
- Purchase Orders
- Public Speaking
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