Rachel Brackney
Solutions Engineer at Talkdesk
- Role
- Solutions Engineer at Talkdesk
- Location
- Mesa, AZ, US
- LinkedIn followers
- 500 followers
About Rachel Brackney
I’m a Management Consultant specializing in CX/CCaaS design, process optimization, and enterprise software implementations. With experience leading cross-functional workstreams for large government projects, I focus on helping organizations navigate transformation, improve operational efficiency, and enhance user adoption of new systems. My expertise includes stakeholder engagement, process mapping, knowledge management strategy, and designing scalable change programs for technology-driven initiatives (Salesforce, ServiceNow, and custom solutions). I have worked closely with cross-functional teams to implement case management, HR, and knowledge management systems, aligning business processes with platform capabilities.I hold a BS in Business Management and a BA in Global Politics from Arizona State University where I wrote my Honors Thesis on the use of AI in Healthcare. I prioritize practical solutions, measurable impact, and seamless transitions for organizations adapting to new ways of working.
Experience
Solutions Engineer
Nov 2025 — Present
Education
Arizona State University - W. P. Carey School of Business
Bachelors
2017 — 2021
Barrett, The Honors College
Artificial Intelligence and Healthcare
2017 — 2021
Skills
- Public Speaking
- Spanish
- Teamwork
- Leadership
- Russian
- Microsoft Office
- Social Media
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