Rachel Batson

Sales Team Lead @Palmetto Moon

Wilmington, NC, US

Key Duties/Responsibilities-Assist Store Sales Manager in achieving sales goals and objectives through effective leadership-Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team-Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)-Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues-Train and coach team to offer expected level of customer service in order to drive sale performance-Handling customer complaints professionally, striving to resolve them promptly and satisfactorily-Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts-Remain updated on key sales drives (top styles, hot buys, new product, etc.). Know where to find resources regarding product knowledge for personal use and to train and lead team-Train team members on merchandise features and selling techniques

University of North Carolina Wilmington

B.S. Business Administration, Management Information Systems