Rachel Austin

About Rachel Austin

Results-oriented strategic Human Resources leader with 25+ years of comprehensive domestic and international experience. Trusted business partner and team player who collaborates with all levels of leadership to formulate talent strategies, build successful teams, and effect positive change. Demonstrated success in managing multiple initiatives through all stages of development and implementation. Areas of specialty include: employee relations, change management, organizational development, policy and procedure development, employee communications, employee development and succession planning, HR shared services management, project management, international HR, and event planning. Strong focus on developing people programs that align with business objectives and attract, develop, and retain top talent.

Experience

1. Vice President, Human Resources

   BWH Hotels

   Jan 2016 — Present · Phoenix, AZ, US

   As a member of the brand’s executive committee, I lead the strategic direction and delivery of Human Resources initiatives that support our global business goals. Our corporate HR team serves employees across our Phoenix, AZ headquarters and international locations, nurturing a workplace culture built on collaboration, excellence, and genuine care.At Best Western Hotels & Resorts, helping one another isn’t just a value—it’s part of who we are. Since our beginnings in 1946 as an informal referral system, we’ve grown into a global hospitality brand with over hotels in more than 100 countries and territories. Yet, our commitment to supporting our members—and each other—remains as strong as ever.We’re honored to be recognized year after year since 2016 as a Top Employer at the city, state, and national levels. It’s a reflection of our people-first culture and our dedication to helping team members grow and thrive.With over 75 years of hospitality behind us, BWH Hotels continues to offer accommodations for every kind of traveler—and meaningful career opportunities for those who want to be part of something special. Visit to explore what it’s like to join our team.

Education

• Ventura College

  AA, Liberal Studies

• Antioch University

  Masters, Business - Organizational Management

• California Lutheran University

  BA, Communications

Skills

• Internal Communications
• Organizational Development
• Talent Management
• Benefits Administration
• Deferred Compensation
• Talent Acquisition
• Leadership
• Employment Law
• Workforce Planning
• Training
• Performance Management
• Employee Training
• Program Management
• Corporate Communications
• Employee Engagement
• Diversity
• College Recruiting
• Coaching
• Customer Service
• Management
• Hris
• Human Resources
• Employee Relations
• Strategic Planning
• Leadership Development
• Recruiting
• Strategy
• Succession Planning
• Human Resources Information Systems (Hris)
• Onboarding