Rachel Williams
Practice Assistant @Browne Jacobson
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WORK HISTORY
Practice Assistant @Browne Jacobson
Cardiff, GB
EDUCATION
University of Wales, Cardiff
BA Hons Hospitality Management , BA Hons Hospitality Management
ABOUT RACHEL WILLIAMS
I am a hardworking and dedicated hospitality professional with over 25 years of industry experience, including 18 years as Guest Relations Manager at Hilton Cardiff & Personal Assistant to the General Manager, providing high-level administrative and operational support.Throughout my career, I have built strong and lasting relationships with guests and clients, ensuring exceptional service and encouraging loyalty to our hotel. I am passionate about creating memorable experiences and take pride in turning special occasions into unforgettable Hilton moments.I hold a First-Class Honours degree in BA (Hons) Hospitality Management and was proud to receive both Enterprise Project of the Year and Student of the Year at graduation.My international experience includes a year at the Crowne Plaza Hotel, Hilton Head Island, South Carolina, where I gained hands-on experience across multiple departments, including Food & Beverage, Housekeeping, and Reception. This broad operational knowledge has given me a comprehensive understanding of hotel operations and guest service excellence.
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