Rachel Thomas
Director, Gbs Advisory @The Hackett Group Inc.
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WORK HISTORY
Director, Gbs Advisory @The Hackett Group Inc.
Advisory Director for Global Business Services. Bringing latest insights, ideas and support for clients on their way to Digital World Class® across operating model, process redesign, technology decisions and implementation of their transformation journeys.
EDUCATION
University of Edinburgh
MA Hons, Divinity (Systematic Theology and Philosophy)
IE Business School
International MBA, Focus on strategy and finance
ABOUT RACHEL THOMAS
Driving transformative impact for global enterprise clients with a focus on shared services models and transformation of finance processes. CXO-level advisory and leadership of large scale global transformation programmes encompassing operating model change, process redesign, AI and automation. Passionate about consultative problem solving, implementing meaningful change in complex environments and continuous learning. MBA graduate with distinction from top ranked IE Business School.Key skills and expertise• Global Business Services (GBS) and Shared Services: Design and implementation of GBS as a sustainable source of value and insight for the enterprise. Includes operating model design, transition and operation of multi-functional shared services across outsourced and captive models. • Consulting and business development: Trusted advisor and implementation partner for CXO clients, selling multi-million £ deals across consulting, analytics and digital/AI in finance and shared services. • Finance, sales and HR process transformation: End to end process redesign, standardization, implementation of automation and AI technologies and continuous improvement. • Technology enablement: design and integration of workflow, automation and AI tools into large scale ERP and CRM environments including SAP; Oracle; Salesforce. Examples: High Radius (AR); Esker (AP) and Blackline (R2R). • Organisational change: driving large scale enterprise-wide change, typically impacting roles and fostering adoption of new ways of working and technologies. • Programme leadership and change management: passion for translating strategy and design into tangible and realistic implementation plans, aligning stakeholders and driving execution. Experienced in Agile and Waterfall.
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