Rachel Szabo
COO / President-Level Operator | Scaling Marketplaces Through Alignment, GTM Strategy, Org Design & P&L Leadership
- Role
- Fractional COO at Tot Squad
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Rachel Szabo
I’m a senior operator who specializes in bringing clarity, structure, and alignment to fast-moving or transitional environments. My experience spans President, COO, GM, Chief of Staff, and VP Operations roles across marketplace, services, B2B, and consumer businesses — particularly in moments requiring rapid stabilization or thoughtful scaling.Over the past decade, I’ve led organizations through acquisitions, restructures, GTM reinvention, operational turnarounds, and cross-functional rebuilds. I’m most effective in roles where strategy and execution must move in lockstep and where teams need structure, prioritization, and forward momentum to reach the next stage of growth.I’m currently working with a small number of companies in a fractional executive capacity, supporting strategic and operational initiatives across both B2B and B2C models — including marketplace operations, e-commerce and DTC optimization, wholesale foundations, partner success, and revenue enablement. This work allows me to contribute where impact is immediate while continuing to refine where my next long-term leadership chapter will take shape.Focus areas:• Operating models & organizational alignment• Marketplace + services operations (supply, demand, CX, fulfillment)• B2B partner management, enterprise programs & retention• DTC, e-commerce & wholesale enablement• GTM strategy, revenue optimization & forecasting• CX and lifecycle design• Vendor evaluation & cost optimization (BPO, PEO, AI, onboarding pipelines)• Team structure, leadership clarity & communication rhythms• P&L management, modeling & unit economicsI care deeply about building high-trust teams, creating clarity amid complexity, and helping companies move faster with intention and alignment.Contact me through this profile if you wish to connect.
Experience
Fractional COO
Dec 2025 — Present
Leading company-wide operations across Marketing, Product & Engineering, Finance, Accounting, HR, Operations, and Legal. Partnering with the CEO to drive fundraising readiness, financial oversight, organizational structure, and scalable execution. Responsible for building the operational and back-office infrastructure required to support multi-state growth and long-term sustainability.
Education
Ohio University
Bachelor of Applied Science - BASc, Human & Consumer Sciences: Retail Merchandising
STUDY ABROAD (Ohio University)
Beijing and Shanghai, China
Skills
- Financial Accounting
- Fashion Buying
- Private Label
- Financial Reporting
- Retail Sales
- Fashion
- E-Commerce SEO
- Denim
- Apparel
- Store Management
- Email Marketing
- Inventory Management
- Retail
- Merchandising
- Trend
- Sales
- Merchandise Planning
- Trend Forecasting
- Sales Management
- Leadership
- Product Development
- Styling
- Financial Analysis
- Strategy
- E-Commerce
- Coaching & Mentoring
- Logistics Management
- Trend Analysis
- Footwear
- Visual Merchandising
- Sportswear
- Operations Management
- Wovens
- Social Media
- Retail Buying
- Crm
- Assortment
- Accounts Payable
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