Rachel Summers

Experience

1. Chief Operating Officer

   Regen Revolution

   Jan 2023 — Present

   Responsible for the oversight and management of business and clinic operations, construction and capital planning, community outreach, including directing the implementation of services, policies/procedures/protocols and programs. Create, improve, implement, and enforce policies and procedures that will sustain operational and financial effectiveness in areas of responsibility. Deliver measurable, accountable, cost-effective results that further the mission of the organization. Promote and facilitate conversations and processes that strengthen employee engagement, promote leadership development, and deliver accessible, high-quality healthcare through continuous improvement and a learning organization mindset. Lead project management efforts. Ensure there is clarity and visibility to organizational initiatives. Utilize data from EHR and CRM, patient feedback, and staff feedback to identify performance gaps, in order to engineer and implement strategies for the success of operational efforts and to proactively make decisions for future efforts of the organization. Ensure leadership team establishes and maintains techniques focused on employee engagement, ensuring a positive culture focused on development and effective performance management. Provide direct leadership for direct and indirect reports including, but not limited to, assigning tasks, establishing work standards, monitoring progress and workflow, performance management and employee development. Sustain a high performing team focused on the organization’s evolving needs, standardization of programs and processes and create a clear vision for departments marked by collaboration, transparency, opportunities to learn. Manage and effectively balance conflicting priorities between the departments’ immediate needs and the priorities of longer-term organizational objectives.