Rachel Stoutenborough
Onboarding Project Manager @Workvivo By Zoom
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WORK HISTORY
Onboarding Project Manager @Workvivo By Zoom
Manage customer onboarding projects from contract signature through to successful platform launch- Serve as the primary point of contact for new customers during implementation, ensuring clear communication and alignment on goals- Develop and manage project plans, timelines, and milestones to ensure on-time delivery of the Workvivo platform- Coordinate cross-functional teams (Customer Success, Product, Engineering, and Support) to deliver a seamless onboarding experience- Provide training and enablement for administrators and key stakeholders to ensure effective platform adoption* Monitor progress and manage risks, proactively addressing issues that could impact project success- Track and report on onboarding metrics, such as time-to-launch, adoption readiness, and customer satisfaction- Continuously improve onboarding processes by gathering feedback and identifying opportunities for efficiency and customer experience enhancements
EDUCATION
Buffalo State University
Master of Science - MS, Multidisciplinary Educational Studies
Universidad de Cádiz
Bachelor's degree, Spanish Language and Literature
University of Wisconsin-La Crosse
Bachelor of Science (BS), Elementary Education and Teaching, Spanish Education, Math Education
ABOUT RACHEL STOUTENBOROUGH
Project Manager | Former Educator
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