Rachel Smith
Product/Client Success Manager | B2B Consulting (International Luxury, Beauty, Technology, CPG) | Account Management, Client Satisfaction, Product Development and Design
- Role
- Product Manager Client Success - Digital Products at L R
- Location
- New Orleans, LA, US
- LinkedIn followers
- 500 followers
About Rachel Smith
Hi, I\'m Rachel! I’m a Product Manager, Client Success Advocate and Design…
Experience
Product Manager Client Success - Digital Products
Nov 2021 — Present
Responsible for managing cross-functional team of UX/UI designers, mobile (incl. Flutter) and front-end developers, QA teams, and external client stakeholders to launch award-winning digital products for clients including the The Estée Lauder Companies (Webby Award 2022), the Durst Organization (Anthem Award 2022), Schumacher, Printemps, and Deuxmoi-Custom products span several categories but include an intranet learning hub and LXP/learning platform and app, Web3, NFT & Metaverse Unstoppable Domains work, ELC Learning Hubs, Interactive Design Rooms and Lifestyle Apps -Defined product vision, roadmap, and priorities by collaborating with internal teams and stakeholders to align on key business objectives, determine brand messaging, customer base, presence and create a tailored strategy to drive sales through dynamic products-Provided clients with key product strategy tools and insights including product scoping, research, user testing, and custom dashboards-Prepared go-to-market activities for feature and product launches and supported stakeholders and client teams through organizational design, change management, process improvement, and product marketing strategy in launching new tools-Collaborated with engineering teams to ensure technical feasibility and timely delivery of features-Developed and launched a proprietary internal Manager Development Training Program to increase manager effectiveness-Ideated and executed internal initiatives as EX (employee experience) lead, including team engagement activities, DEI working groups, monthly staff all-hands meetings, and streamlined content team weeklies-Consistently recognized as individual or part of a team including a Clutch Global Award for consulting excellent, The Anthem Award for Humanitarian Action, The Clutch Award (5 years consecutive)
Education
University of Wisconsin-Madison
Bachelor of Arts (B.A.), Classics and Classical Languages, Literatures, and Linguistics, Art History
2006 — 2010
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.