Rachel Schmid

About Rachel Schmid

Rachel is the Global Faculty Operations Manager at Richardson, a global provider of sales and marketing solutions formed through the merger of Challenger and Richardson. In this role, she supports a network of 150+ facilitators by improving operations, streamlining communication, and driving community engagement—ensuring the seamless delivery of impactful workshops and programs to clients around the world. She brings over two years of experience in Client Success Enablement and Revenue Operations, where she focused on scheduling, print production, and process improvement to support high-quality client experiences. In addition to her core role, Rachel serves as a leader on Richardson’s Culture Committee and DEI Committee, working to foster a more inclusive, connected, and engaged workplace. With a bachelor’s degree in Business Administration (Management) and minor in Journalism from Loyola University Chicago, Rachel has developed strong skills in organizational dynamics, effective communication, and creative problem-solving. Her passion for collaboration and continuous learning has been a consistent theme—evident in past roles such as Aquatics Manager, Chief of Staff for Loyola’s Student Government, and part-time Blogger. Rachel is also currently leading marketing for Yoga Now, a wellness studio in Chicago dedicated to community, mindfulness, and holistic growth. She also creates monthly newsletters for the Near North Library Branch. She is committed to making a lasting, positive impact—guided by purpose, curiosity, and grace.

Experience

1. Faculty Operations Manager

   Challenger

   Apr 2025 — Present

   Training and Development Scheduling and Support- Manage process for scheduling virtual and live workshops with Challenger Advisors to support the Client Success Team. Act as the first point of contact for all global scheduling needs- Maintain global workshop calendar and ticketing system. Generate weekly reports highlighting trends and detailed scheduling information- Support Advisor billing by regularly updating resource management platformOperational Support- Manage large-scale printing and shipping requests from internal stakeholders and clients and coordinate closely with print vendor- Support process improvement for Challenger products, working with vendors and internal stakeholders- Client Success team support and alignment, as identified by business needs

Education

• Quinlan School of Business, Loyola University Chicago

  Bachelor of Business Administration - BBA, Business Administration and Management, General

• City St George’s, University of London

  Master of Communication, International Journalism