Rachel Reihing
Senior Customer Success Manager @Globalfaces Direct
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WORK HISTORY
Senior Customer Success Manager @Globalfaces Direct
EDUCATION
Covenant Theological Seminary
Master of Arts - MA, Mental Health Counseling/Counselor
Erskine College
Bachelor of Arts (B.A.), English Language and Literature, General & Visual Art
ABOUT RACHEL REIHING
Customer Success Manager specializing in enterprise-level accounts, I bring excellent communication, data-backed decisions, and experience with departmental growth. With passion for fundraising and the not-for-profit space, I have nearly a decade in and around the non-profit sector. Drawing on my background in startup spaces and the field of mental health, I create and maintain company culture through periods of growth and transition while delivering excellent account management, increased lifetime customer value, and a happy and cohesive team culture. After graduating Magna Cum Laude with my Master of Arts in Counseling in May of 2021, I pivoted to continue building a Customer Experience department for a fast-growing series C startup. I helped scale my team from 7 to nearly 50 and created customer-centric policies and procedures as we launched our first full-scale international order options. From there, I joined Globalfaces as their first US-based Customer Success Manager in 2024, strengthening their American book of business and managing 9 key enterprise accounts.
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