Rachel Ratledge

About Rachel Ratledge

I love people. I love interacting with them, talking with them, and genuinely helping them in any way I can. It\'s important to me to feel like I am making a difference in the workplace. I am very outgoing and personable, a hard worker, disciplined, and pride myself on integrity and how I interact with people. Although I have 10+ years of sales experience, customer service is my sweet spot and where I feel like I thrive the most. My past experiences include telecommunications, retail, B2B sales, inside sales, outside sales, marketing, account management, business development, logistics, and customer service. I have never had a job that I did not enjoy or didn\'t learn something from. I enjoy getting different experiences in various industries. There is always something to learn. I have worked remotely for the last few years and don\'t see that changing. I really enjoy being able to build a career while also being present for my family. I believe you can do both if you manage both correctly.

Experience

1. Customer Success Specialist

   Crate & Barrel

   Jul 2022 — Present

   Answer customer questions, requests, and concerns via customer interaction channels such as phone, chat, email, etc. Provide product information and suggest alternative product solutions based on customers\' needs. Enter orders into systems and verify all the information is accurate. Provide delivery assistance to the customer including, but not limited to, scheduling deliveries, resolving delivery issues, ordering parts, and entering returns/replacements for shipped and/or delivered items. Provide basic assistance to gift registry, such as helping customers maintain the registry, etc. Provide service solutions and/or compensation to appease customers based on guidelines. Perform other duties as assigned. Develop and maintain effective, collaborative relationships with company personnel and customers. Adhere to all Customer Service Center Guidelines

Education

• Asheville-Buncombe Technical Community College

  Diagnostic Medical Sonography/Sonographer and Ultrasound Technician

  2014 — 2015

• Caldwell Community College and Technical Institute

  Diagnostic Medical Sonography/Sonographer and Ultrasound Technician

  2012 — 2014