Rachel Pereira
Store Leader @Apple
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WORK HISTORY
Store Leader @Apple
EDUCATION
Indian Institute of Management Ahmedabad
Business Administration and Management, General
University of Pune
MCOM,MBA HR(Masters In Personnel Mgt), Finance & Accounting
SKILLS
ABOUT RACHEL PEREIRA
I lead customer experience and operations teams focused on delivering scalable, customer-centric outcomes. Over the past 20+ years, I’ve worked across global organizations including my present role at Apple and previously at Amazon, building high-performing teams and transforming complex operations across finance, retail, and logistics.I’m particularly interested in how data, technology, and AI can simplify operations and reimagine customer journeys at scale. I thrive in environments that value curiosity, innovation, and a strong growth mindset, and I enjoy working in diverse, global teams.As a leader, I focus on mentoring and empowering teams, driving operational excellence, and continuously raising the bar for customer experience.Along with a postgraduate degree, I hold management credentials from Indian Institute of Management Lucknow.Core strengths: Customer Experience (CX), Strategy, Operations Leadership, Retail Operations, Global Service Delivery, Process Transformation, AI-enabled Customer Support, Team Leadership, and Operational Excellence.
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