Rachel Paul
Senior Human Resources Business Partner @Critical Mass
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WORK HISTORY
Senior Human Resources Business Partner @Critical Mass
Calgary, AB, CA
Partner with Global HR Team to develop and execute cutting-edge HR strategies that align with company goalsServe as a strategic HR advisor to senior leadership, working primarily with VP\'s to C-Suite executives to drive organizational effectiveness and business performanceSupport implementation of new processes and procedures that help scale the organizationIgnite the potential within employees through effective performance management programs that drive growth and developmentAct as the go-to HR expert for client groups spanning Canada and the US, with additional client group employees in Costa Rica, the UK, India and Germany, providing guidance to managers on all HR-related mattersHandle employee relations with finesse, resolving conflicts, managing disciplinary actions, and overseeing grievance proceduresAdvocate for an inclusive and positive work atmosphere that boosts engagement and satisfactionCollaborate across talent pillars to enhance the employee experience while growing and simplifying global programmingServe as the Canadian HR representative on the CM DE & I Board, supporting 12 affinity groups
EDUCATION
University of Calgary
Bachelor of Commerce (B.Com.), Human Resources and Organizational Dynamics, General
ABOUT RACHEL PAUL
As an HR professional, I am passionate about people and how I can help them reach their full potential. I push individuals beyond what they thought they were capable of — while ensuring we are meeting business objectives. I believe performance and people experience are not competing priorities; they are strongest when aligned.I am deeply purposeful in how I work. I prioritize what matters, focus on impact over activity, and align my effort to outcomes. There’s intention behind my decisions and discipline behind my execution. I understand that being busy isn’t the same as being effective.As a leader, I am tenacious and endlessly curious. I bring a fighting spirit, strong collaboration skills, and a love of challenge. I lead by example — empowering those around me through clarity, high standards, and shared accountability. I step into complexity, not away from it.And I am driven — not by ego, but by standards. I hold myself to a high bar and consistently move work forward, even when it’s complex, ambiguous, or high-pressure. I don’t drop balls. I don’t need constant oversight. I follow through.Personally, I am intensely goal-driven, full of laughter, and grounded by the people I care most about. I may have stumbled into Human Resources (which is no surprise, as I am incredibly clumsy), but I have intentionally stayed — learning, growing, and discovering every day just how much this field has to offer.The result? I can be counted on.When something critical needs to get done, I am the person leaders trust. Not because I am the loudest voice in the room — but because I consistently deliver. I create momentum, elevate people, reduce risk, and bring stability through reliability.In short:I take ownership.I work with intention.I execute with drive.And I finish what I start.
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