Rachel Morgan

Lead Client Engagement Consultant @Cigna Healthcare

New York, NY, US

Manage a client portfolio of 70+ accounts, consulting with major employers and insurance brokers to develop strategic plans that enhance customer engagement, optimize utilization of Cigna benefits, and improve health outcomes while reducing costs and boosting retention rates Cultivate strong client relationships through monthly meetings to align marketing and implementation strategies for Cigna programs, ensuring consistency with client goals and objectives Lead monthly customer-facing educational presentations to improve satisfaction, engagement, and understanding of Cigna’s platform and product offerings Analyze and report on client data throughout the year, providing actionable recommendations to drive higher participation in preventative care, promote low-cost options, and achieve better financial outcomes

University of Maryland

Bachelor of Science - BS

University of Florida

Master's degree