Rachel Mitchell
Product Owner and Training Lead @World Insurance Associates LLC
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WORK HISTORY
Product Owner and Training Lead @World Insurance Associates LLC
Serve as the primary liaison between technology, operations, and leadership teams to identify, design, and implement process improvements that enhance efficiency and user experience across the Employee Benefits practice. • Continuously review and refine standard operating procedures, leveraging technology and shared services to ensure consistency, compliance, and optimal service delivery. • Cultivate and maintain strong relationships with Vertafore product partners (BenefitPoint, PL Rating, and Reference Connect), driving innovation and maximizing system capabilities for end users. • Lead the creation and standardization of a comprehensive training program for new hires, aligning learning objectives with organizational goals and ensuring an exceptional onboarding experience. • Partner with executive and division leaders to establish and guide a steering committee focused on analyzing, reviewing, and improving operational processes and system utilization. • Communicate system enhancements, process updates, and key initiatives across the Employee Benefits segment to ensure alignment and engagement at all levels. • Oversee data quality and compliance within core systems, preparing for internal audit readiness and supporting future compliance initiatives.
EDUCATION
North Central College
Bachelor of Arts (B.A.), Music, Business
North Central College
Master of Business Administration (MBA), Leadership/Change Management Emphasis
SKILLS
ABOUT RACHEL MITCHELL
I’m an insurance operations and enablement leader with 15+ years of experience helping…
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