Rachel Miller-Hee
Principal Customer Success Manager | Culture Champion| DEI Ambassador at LinkedIn
- Role
- Principal Customer Success Manager, Strategic Accounts at Linkedin
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Rachel Miller-Hee
I am a results-driven Principal Customer Success Manager with a proven record of increasing customer satisfaction, retention, and renewal through strategic relationship-building and tailored learning solutions. By partnering closely with executive stakeholders, I uncover key business challenges and translate them into impactful, scalable programs that drive measurable results.Known for my ability to communicate complex concepts clearly and influence decision-makers, I navigate ambiguity and challenging conversations to deliver mutually beneficial outcomes. I leverage data and customer insights to identify opportunities for optimization while working cross-functionally to ensure seamless execution and sustained value realization.Driven by a passion for continuous improvement, I stay ahead of industry trends and emerging technologies to bring innovative, forward-thinking solutions to clients. I am also a committed advocate for diversity and inclusion, intentionally designing learning experiences that foster equity, belonging, and long-term success.
Experience
Principal Customer Success Manager, Strategic Accounts
Aug 2024 — Present
As a Principal Customer Success Manager on the Microsoft Success Team at LinkedIn, I serve as a strategic advisor to Microsoft, supporting the global deployment of LinkedIn Learning across the enterprise.I align learning strategy with business and workforce priorities, leveraging data, industry insight, and deep product expertise to drive adoption at scale, maximize ROI, and enable measurable skill development. Through this work, I help enable Microsoft employees to build critical skills for today’s roles while preparing for the capabilities required to succeed in the future.
Education
Sonoma State University
Bachelor of Arts - BA, Sociology
Skills
- Quota Achievement
- Quantitative Research
- Research
- Spanish
- Client Development
- Client Presentation
- Management
- Time Management
- Outstanding Interpersonal Communication Skills
- Marketing
- Public Speaking
- Customer Relationship Management (Crm)
- Food & Beverage
- Customer Retention
- Customer Service
- International Relations
- Exceeding Quotas
- Qualitative Research
- Critical Thinking
- Account Management
- Leadership
- Event Planning
- Social Networking
- Social Media Marketing
- Microsoft Office
- Sales
- Event Management
- Bartending
- Social Media
- Social Entrepreneurship
- Crm Databases
- Statistics
- Customer Engagement
- Crm
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