Rachel Miller
Qa Specialist @Verizon
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WORK HISTORY
Qa Specialist @Verizon
Develop and document a Transactional Communications QA function, including the utilization of email quality management tool such as Email on Acid and other tools for testing• Created & managed Google Sheet to track progress for tickets in Jira and communicate changes in status• Establish processes and document methodologies for performing cross device/platform rendering tests on email, text, push and in-app campaigns, including CSS/HTML validation, usability and compatibility testing• Collaborate with campaign manager, developers, and IT on bugs and issues, provide recommendations, and retest• Establish processes and manage/document tasks within the project management platform• Identify roadblocks and identify/propose potential solutions on projects before launch dates are impacted• Analyze existing campaign experiences to ensure user experiences & design are current; recommend changes• Provide leadership in training on the QA function and communicated effectively with client management and team members
EDUCATION
Indiana University South Bend
Bachelor’s Degree, Business/Commerce, General
SKILLS
ABOUT RACHEL MILLER
I am passionate about projects, research & analysis and have several years of experience…
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